{"id":3900,"date":"2020-11-12T09:31:08","date_gmt":"2020-11-12T08:31:08","guid":{"rendered":"http:\/\/wordpress.p570191.webspaceconfig.de\/service\/after-sales\/"},"modified":"2026-01-13T13:01:05","modified_gmt":"2026-01-13T12:01:05","slug":"after-sales","status":"publish","type":"page","link":"https:\/\/www.idm-energie.at\/en\/service\/after-sales\/","title":{"rendered":"After Sales"},"content":{"rendered":"

AFTER SALES \u2013 SERVICE<\/h1><\/div>

You can reach our After Sales from
\nMonday – Friday from 07:00 to 12:00 and from 13:00 to 17:00 (excluding public holidays).<\/p>\n

Fault acceptance or technical questions about existing heat pumps:
\n+43 4875 6172 111<\/a>
\nservice@idm-energie.at<\/a>
\nPlease have the serial number of your heat pump and, if applicable, the error code ready!<\/p>\n

On Saturdays you can reach the service team<\/strong>
\nfrom 9:00 to 12:00 and from 14:00 to 16:00 on +43 4875 6172 500<\/a>.<\/p>\n

Spare parts inquiries:<\/strong>
\n+43 4875 6172 444<\/a>
\nersatzteile@idm-energie.at<\/a><\/p>\n

Outside the above times, please complete the form below.
\nAn employee will contact you on the following working day at the latest.<\/p>\n<\/div>

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Send email request<\/h3><\/div><\/div><\/div>
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MATTER:<\/h3><\/div>